PRIVACY POLICY

At Batam Expat Homes, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

Batam Expat Homes is an independent property rental website promoting a carefully selected portfolio of fully furnished homes for expatriates, professionals and families relocating to Batam, Indonesia.

Our aim is to provide helpful information about our properties and Batam itself while making it easy for prospective tenants to contact us.

Information We Collect

We only collect information that is necessary to respond to your enquiries and provide our services.

This may include:

• Your name

• Your email address

• Your telephone or WhatsApp number

• Your preferred moving date

• The property you are interested in

• Any information you choose to include in your enquiry

We do not intentionally collect sensitive personal information.

How We Use Your Information

Any information you provide may be used to:

• Respond to your enquiries

• Arrange property viewings

• Provide additional information about our homes

• Answer questions about relocating to Batam

• Improve our website and customer service

• Maintain records of communications

We will never use your information for purposes unrelated to your enquiry without your consent.

Marketing Communications

If, in the future, we introduce newsletters or promotional updates, you will always have the option to unsubscribe.

Sharing Your Information

We respect your privacy.

We do not sell, rent or trade your personal information to third parties.

Your information will only be shared where necessary to:

• Comply with applicable laws

• Protect our legal rights

• Respond to lawful requests from government authorities

• Assist with property rental enquiries where appropriate

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While no website can guarantee absolute security, we aim to use appropriate technical and organisational measures to safeguard the information you provide.

Cookies

Our website may use cookies to improve functionality, understand visitor behaviour and enhance your browsing experience.

Cookies do not normally identify you personally.

More information can be found in our separate Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites such as:

• Google Maps

• WhatsApp

• Email services

• Social media platforms

These websites operate under their own privacy policies, and we encourage you to review them before providing personal information.

International Visitors

Our website may be accessed by visitors from many different countries.

By providing your information through this website, you acknowledge that your information may be processed in accordance with applicable Indonesian laws and, where relevant, internationally recognised privacy principles.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your information where appropriate

• Withdraw consent where processing is based on consent

• Ask questions about how your information is used

If you would like to exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries

• Maintain business records

• Meet legal obligations

• Resolve disputes where necessary

Information that is no longer required will be securely deleted or anonymized where appropriate.

Children's Privacy

Batam Expat Homes is intended for adults seeking residential accommodation.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been provided, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

The latest version will always be published on this page, together with the effective date.

Our Commitment

As fellow expatriates, we understand the importance of trust.

Our goal is not only to provide quality homes but also to ensure that your personal information is treated with the same care and respect that we would expect ourselves.

Thank you for choosing Batam Expat Homes.